Pass guarantee & refunds

CEI Grill is operated by SHWE MATCH PTE. LTD. (“we”, “us”), a company registered in Singapore. This policy explains our pass guarantee and when you can get a refund.

Our pass guarantee

We back CEI Grill with a pass guarantee. If you prepare with CEI Grill, sit the official CEI (KAH) examination, and do not pass, we’ll refund your S$69 in full. We’re confident the platform prepares you to clear the exam first time — so this is the basis on which we offer refunds.

Who is eligible

• You purchased premium access (the one-time S$69).
• You completed at least one full mock exam on CEI Grill before your exam attempt.
• You sat the official CEI (KAH) examination after your purchase.
• You did not pass that attempt.
• You can provide proof of the result (see below).

What counts as proof

We’ll ask for the official result for the exam attempt you’re claiming — for example, the result notification or slip issued by the test administrator — showing your name and that you did not pass. Please also use (or quote) the email address you purchased with, so we can match it to your account.

How and when to claim

Email support@matchmaid.ai within 30 days of receiving your exam result, attach your proof, and let us know you’d like to claim the pass guarantee.

How refunds are processed

• Approved refunds are returned in full to your original payment method through Stripe.
• Refunds typically appear within 5–10 business days, depending on your bank or card issuer.
• Once a refund is issued, your premium access ends and your account returns to the free tier.

What isn’t covered

• Purchases where you passed the exam, or have not yet sat it.
• Claims without acceptable proof of a failed result.
• Requests made more than 30 days after your result.
• Accounts that did not complete at least one full mock exam before the attempt.

We may decline claims we reasonably believe to be fraudulent or abusive. Outside these terms, purchases are non-refundable, though we may consider exceptional cases at our discretion. This does not affect any rights you have under Singapore law that cannot be excluded, including under the Consumer Protection (Fair Trading) Act.

No subscription

CEI Grill is a single one-time purchase, not a subscription — there is no recurring charge and nothing to cancel. Access ends after 60 days unless you buy again.

Contact

Questions about the pass guarantee or a refund? Email support@matchmaid.ai.